Refund policy

Return & Refund Policy

Last updated: October 31, 2025

At Douce, your satisfaction matters to us. If you are not completely satisfied with your purchase, you may request a return within 60 days of delivery, subject to the conditions outlined below.

Please read this policy carefully before requesting a return.

1. Return Window

You may request a return within 60 days from the date your order is delivered.

To be eligible, your return request must be submitted within this 60-day period.

This policy applies to products purchased directly from douceskin.com.

2. How to Initiate a Return

To start a return, please email our customer support team at:

support@douceskin.com

Please include:

  • Your order number.

  • The email address used to place your order.

  • The reason for your return.

  • Photos of the product, if it is damaged, defective, or incorrect.

Our team will review your request and provide instructions, including the appropriate return address.

Please do not send any product back before receiving return instructions from our team. Returns sent without prior authorization may experience processing delays.

3. Return Eligibility

To qualify for a return:

  • The return request must be submitted within 60 days of delivery.

  • The product must be returned with all included components and accessories.

  • The product must be in its original condition, with no damage beyond reasonable inspection or handling.

  • The product should be returned in its original packaging where reasonably possible.

All returned products may be inspected upon receipt.

If an item is returned with missing components or damage, we may adjust the refund to reflect any diminished value, where permitted by applicable law.

Products that have been installed and used for normal testing are accepted within the 60-day window.

For bundled purchases, all items included in the bundle must be returned to qualify for a full bundle refund, unless otherwise required by law.

4. Return Shipping Costs

For returns due to a change of mind or personal preference, customers are responsible for the return shipping costs.

We recommend using a tracked shipping service, as Douce cannot guarantee receipt of a return that is lost in transit.

If your product arrives damaged, defective, or incorrect, please contact us before returning it. Once the issue is verified, we will provide an appropriate solution, including a replacement or refund where applicable. Douce will cover reasonable return shipping costs in such cases.

5. Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow approximately 5–10 business days for the refund to appear in your account after it has been processed. The actual time may vary depending on your bank or payment provider.

If you have not received your refund after this period, please contact us at support@douceskin.com.

6. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or contains an incorrect item, please contact us at support@douceskin.com as soon as possible.

Please provide:

  • Your order number.

  • A description of the issue.

  • Clear photos or videos showing the damage, defect, or incorrect item.

After reviewing your request, we will determine the appropriate solution, which may include a free replacement or a refund.

You will not be charged return shipping costs for verified products that are defective, damaged upon arrival, or incorrectly supplied.

Nothing in this policy limits any rights or remedies you may have under applicable consumer protection laws.

7. Replacements

If you receive a damaged, defective, or incorrect product, Douce may offer a replacement at no additional cost.

To request a replacement, contact support@douceskin.com with your order number and supporting photos or videos.

Replacement requests will be reviewed individually. Replacements are intended to resolve genuine product issues and do not cover damage caused by misuse, improper installation, neglect, or normal wear and tear.

A replacement does not automatically create a new 60-day return period unless required by applicable law or expressly agreed by Douce.

8. Non-Returnable Items

The following items are generally not eligible for return:

  • Gift cards.

  • Customized or personalized products, if offered.

This does not affect your statutory rights concerning defective, damaged, or incorrectly supplied products.

9. Exchanges

Douce does not currently offer direct product exchanges.

If you would like a different product, you may request a return of your original purchase within the 60-day return window, subject to the eligibility conditions above, and place a new order separately.

10. Order Errors and Cancellations

Please review your order carefully before completing your purchase.

If you notice an error in your order or shipping address, contact us immediately at support@douceskin.com.

We will make reasonable efforts to correct the issue before your order is processed or shipped. However, once an order has been shipped, we may no longer be able to modify or cancel it.

If you receive an incorrect item due to an error on our part, please contact us so we can arrange an appropriate solution at no additional cost.

11. Need Help?

We encourage you to contact our customer support team directly if you experience any issues with your order. We will do our best to resolve your concern fairly and efficiently.

Brand: Douce
Website: https://douceskin.com
Email: support@douceskin.com

Thank you for choosing Douce.