Terms of service

Last updated: October 31, 2025

INTRODUCTION

This website is operated by Douce. Throughout the site, the terms “we”, “us” and “our” refer to Douce.

Douce operates this website, including all information, tools and services available from this site, subject to your acceptance of these Terms of Service.

By visiting our website or purchasing a product from us, you agree to be bound by these Terms of Service, including any additional policies referenced herein or made available through links on our website.

These Terms apply to all users of the website, including visitors, customers and other users.

Please read these Terms carefully before using our website. If you do not agree with these Terms, you should not use our website or services.

Our online store is hosted on Shopify, which provides the e-commerce platform that allows us to offer and sell our products.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least the age of majority in your state or country of residence, or that you have the consent of a parent or legal guardian to use this website.

You may not use our products or services for any illegal or unauthorized purpose.

You must not transmit any viruses, malware, worms or other destructive code through our website.

A violation of these Terms may result in the suspension or termination of your access to our services, subject to applicable law.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service, cancel orders or restrict access to our website where reasonably necessary, including in cases of suspected fraud, unlawful activity, misuse or violation of these Terms.

You understand that information you submit through our website, excluding payment card information, may be transferred across various networks and adapted to technical requirements. Payment information is processed through secure payment systems.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of our website, products or services without our prior written permission.

Section headings are included for convenience and do not affect the interpretation of these Terms.

SECTION 3 – ACCURACY OF INFORMATION

We make reasonable efforts to ensure that the information on our website is accurate and up to date.

However, we do not guarantee that all website content will always be complete, current or free from errors.

Product descriptions, specifications, images and other information are provided to help customers make informed purchasing decisions.

If we identify an error in product information, pricing or availability, we reserve the right to correct it and, where appropriate, contact affected customers before fulfilling an order.

Historical information on our website is provided for reference only and may not reflect current information.

SECTION 4 – MODIFICATIONS TO PRODUCTS, SERVICES AND PRICES

Product prices and availability may change without prior notice.

We reserve the right to modify, suspend or discontinue any part of our website or services.

Any price change will not affect an order that has already been accepted, except where a correction is required due to an obvious pricing or technical error and applicable law permits the relevant action.

We are not responsible for temporary website interruptions caused by maintenance, technical issues or circumstances beyond our reasonable control.

SECTION 5 – PRODUCTS AND SERVICES

Douce currently offers products related to showering and water filtration, including showerhead products and associated accessories.

We make reasonable efforts to display product images, colors, dimensions and descriptions as accurately as possible. However, the appearance of a product may vary slightly depending on your screen, lighting conditions or manufacturing variations.

Product specifications, materials, included components, installation instructions and operating conditions are described on the relevant product page or in the documentation supplied with the product.

Customers are responsible for reading the product instructions and checking compatibility with their existing shower installation before use.

Products must be installed and used according to the supplied instructions and their stated technical specifications, including applicable water pressure and temperature limits.

Unless expressly stated on the relevant product page, our products are not medical devices and are not intended to diagnose, treat, cure or prevent any medical condition.

We do not guarantee specific results beyond the product characteristics and performance claims expressly stated on our website.

We reserve the right to limit sales quantities, discontinue products or restrict sales to certain destinations where reasonably necessary.

Nothing in this section limits any mandatory consumer rights or product warranties applicable under law.

SECTION 6 – ORDERS AND BILLING INFORMATION

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of suspected fraud, unauthorized transactions, incorrect pricing or suspected reseller activity.

If we cancel or modify an order, we will make reasonable efforts to notify you using the contact information provided at checkout.

You agree to provide accurate, complete and current billing, shipping and contact information when placing an order.

You are responsible for checking your order details before completing your purchase, including the selected product, quantity, shipping address and contact information.

Payment must be successfully authorized before an order can be processed.

We use third-party payment providers to process transactions. Your payment information is handled according to the applicable payment provider's terms and security procedures.

Douce does not intentionally store full payment card numbers on its own website systems.

SECTION 7 – SHIPPING AND DELIVERY

Orders are generally processed within 1–2 business days after payment confirmation.

Our estimated standard delivery time to the United States is 6–10 business days from the date the order is shipped.

Standard shipping is free on all orders shipped within the United States.

Orders may be dispatched through fulfillment partners located outside the United States. International shipping and customs processing may affect delivery times.

All delivery estimates are indicative and are not guaranteed.

For further information about shipping, tracking, customs charges and delivery issues, please consult our Shipping Policy.

Nothing in these Terms excludes any obligations we may have regarding delivery under applicable consumer protection laws.

SECTION 8 – RETURNS, REFUNDS AND REPLACEMENTS

We offer a 60-day return window from the date of delivery, subject to the conditions described in our Return & Refund Policy.

Customers must contact our support team before sending a product back and obtain the applicable return instructions.

Refunds, returns, damaged products, defective products and replacement requests are handled according to our Return & Refund Policy.

Our Return & Refund Policy forms part of these Terms of Service.

Nothing in our return policy limits any mandatory statutory rights or remedies available to customers under applicable law.

SECTION 9 – PRODUCT USE AND SAFETY

Customers must install and use Douce products according to the instructions and technical specifications supplied with the product.

Before installation, customers should check that the product is compatible with their existing shower connection and plumbing setup.

Customers must not use a product outside its stated operating conditions, including its recommended water pressure and temperature ranges.

Do not modify, dismantle or use the product in a manner inconsistent with its instructions.

If you notice a leak, damage, malfunction or other safety concern, stop using the product and contact us.

Douce is not responsible for damage resulting from improper installation, unauthorized modifications, misuse, neglect or failure to follow the supplied instructions, except where applicable law provides otherwise.

SECTION 10 – OPTIONAL THIRD-PARTY TOOLS

We may provide access to third-party tools, applications or services through our website.

These tools are provided by independent third parties and may be subject to their own terms and conditions.

We do not control all aspects of these third-party services and are not responsible for their availability or operation, except where applicable law provides otherwise.

Your use of third-party tools is at your own discretion. We recommend reviewing the relevant third-party terms before using them.

SECTION 11 – THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

These websites are not necessarily affiliated with Douce, and we do not control their content, policies or practices.

We are not responsible for third-party websites or services. Any transactions or interactions you have with third parties are subject to their own terms and policies.

Please review those terms and policies before engaging with third-party websites.

SECTION 12 – USER COMMENTS AND FEEDBACK

If you submit reviews, comments, suggestions, photographs or other content to us, you confirm that you have the necessary rights to share that content.

You must not submit content that is unlawful, misleading, defamatory, abusive, infringing or otherwise inappropriate.

Where you voluntarily submit feedback or suggestions, you grant us permission to use that feedback to improve our products and services, without compensation, unless otherwise agreed.

For customer reviews, photographs or other content that identifies you, we will only use that content for marketing or promotional purposes in accordance with applicable privacy and consumer protection laws and any required permissions.

We reserve the right to moderate or remove content that violates these Terms or applicable law.

SECTION 13 – PERSONAL INFORMATION

Your submission of personal information through our store is governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and share personal information when you visit our website or make a purchase.

To view our Privacy Policy, please visit:

https://douceskin.com/policies/privacy-policy

SECTION 14 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery estimates or product availability.

We reserve the right to correct errors and update information when necessary.

If an error materially affects an order you have placed, we will make reasonable efforts to contact you and explain the available options, including cancellation and refund where appropriate.

Nothing in this section allows us to disregard mandatory consumer rights.

SECTION 15 – PROHIBITED USES

You may not use our website or its content:

  • For any unlawful purpose.

  • To violate applicable laws or regulations.

  • To infringe our intellectual property rights or those of others.

  • To submit false, misleading or fraudulent information.

  • To transmit viruses, malware or other harmful code.

  • To collect or misuse the personal information of other users.

  • To send spam or engage in phishing or other fraudulent activity.

  • To interfere with the security or proper operation of our website.

  • To scrape, copy or extract website content through unauthorized automated means.

  • To impersonate another person or misrepresent your identity.

We reserve the right to restrict or terminate access to our website for violations of these Terms, subject to applicable law.

SECTION 16 – DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

We make reasonable efforts to keep our website available and functioning properly. However, we do not guarantee uninterrupted or error-free access.

To the maximum extent permitted by applicable law, our website and online services are provided on an “as available” basis.

Nothing in these Terms excludes or limits:

  • Mandatory consumer protection rights.

  • Statutory warranties or guarantees applicable to products.

  • Liability that cannot legally be excluded or limited.

  • Liability arising from fraud, intentional misconduct or other matters for which exclusion is prohibited by law.

To the extent permitted by applicable law, Douce shall not be liable for indirect or consequential losses arising from the use of our website or products.

This section does not affect your statutory rights concerning defective products, personal injury or other claims that cannot legally be excluded.

SECTION 17 – INDEMNIFICATION

You agree to be responsible for losses or claims arising directly from your unlawful use of our website, your violation of these Terms or your infringement of third-party rights.

Nothing in this section requires you to indemnify Douce for matters caused by our own unlawful conduct or for liabilities that cannot legally be transferred to you.

SECTION 18 – SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary.

The remaining provisions will continue to apply to the extent permitted by applicable law.

SECTION 19 – TERMINATION

These Terms remain effective while you use our website or services.

You may stop using our website at any time.

We may suspend or restrict access to our website where reasonably necessary, including in cases of suspected fraud, unlawful activity or violation of these Terms.

Any obligations or liabilities arising before termination will remain effective to the extent required by law.

SECTION 20 – ENTIRE AGREEMENT

These Terms, together with the policies referenced on our website, constitute the agreement governing your use of our website and services.

If any provision of these Terms conflicts with a mandatory legal right, the applicable mandatory legal provision will prevail.

Our failure to exercise a right under these Terms does not constitute a waiver of that right.

SECTION 21 – GOVERNING LAW AND CONSUMER RIGHTS

These Terms are governed by the laws applicable to the business operating Douce, without prejudice to mandatory consumer protection provisions that may apply in your country or state of residence.

If you are a consumer, nothing in these Terms is intended to deprive you of mandatory rights or remedies available under the laws applicable to your purchase.

Any dispute will be handled by the competent courts or authorities in accordance with applicable law.

SECTION 22 – CHANGES TO THESE TERMS

We reserve the right to update or modify these Terms from time to time.

Any changes will be published on this page with an updated revision date.

Changes will apply from the date they are published, except where applicable law requires otherwise.

Changes will not retroactively remove rights or remedies relating to orders already placed.

We encourage you to review this page periodically.

SECTION 23 – CONTACT INFORMATION

If you have any questions about these Terms of Service, please contact us:

Brand: Douce
Website: https://douceskin.com
Email: support@douceskin.com

Please include your order number whenever you contact us about an existing purchase.