Shipping policy
Last updated: October 31, 2025
At Douce, we aim to process and deliver your orders as efficiently as possible. Please review the information below to understand how our shipping process works.
1. Order Processing
Orders are generally processed within 1–2 business days after payment confirmation.
Business days are Monday through Friday, excluding public holidays.
Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.
Please note that order processing times are separate from shipping and delivery times.
2. Shipping Destinations
Douce currently ships to the United States.
Please make sure your shipping address is complete and accurate when placing your order. We cannot guarantee delivery if the address provided is incorrect or incomplete.
3. Shipping Times
Our products are shipped through our fulfillment partners, which may dispatch orders from outside the United States.
Our estimated delivery time is:
Standard Shipping: 6–10 business days.
These estimates are calculated from the date your order is shipped, not the date it is placed.
Please note that delivery times are estimates and are not guaranteed. Delays may occur due to customs processing, carrier operations, weather conditions, public holidays, or other circumstances beyond our control.
4. Shipping Costs
Standard shipping is free on all orders shipped within the United States.
There are no standard shipping fees added at checkout.
5. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Please allow some time for tracking information to become active after dispatch. Tracking updates may occasionally be delayed while your package is being transferred between carriers or processed by customs.
If your tracking information has not updated for an extended period, please contact us at support@douceskin.com with your order number.
6. Order Modifications and Cancellations
If you need to modify or cancel your order, please contact us as soon as possible after placing it.
We will make reasonable efforts to accommodate your request before the order is processed or shipped. However, because orders may enter fulfillment quickly, we cannot guarantee that changes or cancellations will be possible.
Once an order has been shipped, we cannot modify its shipping address or stop its delivery. Please refer to our Refund Policy for information about returns and refunds.
7. Failed Deliveries and Incorrect Addresses
Customers are responsible for providing accurate and complete shipping information at checkout.
If a package cannot be delivered because the address provided is incorrect or incomplete, or because the recipient does not collect the package when required, the shipment may be returned to our fulfillment partner.
If this happens, please contact us at support@douceskin.com. We will review the situation and discuss the available options with you.
Additional shipping costs may apply to a replacement shipment where the failed delivery resulted from incorrect information provided by the customer. Any additional charge will be communicated before the replacement is arranged.
8. Delayed, Lost, or Missing Packages
If your package appears to be delayed, please first check the tracking information for the latest updates.
If tracking confirms delivery but you have not received your package, please:
- Check around your delivery location, mailbox, or any designated safe place.
- Ask household members, neighbors, or building reception whether they accepted the package.
- Contact the carrier, where possible, to request further delivery information.
- Contact us at support@douceskin.com with your order number if the package remains missing.
We will review the tracking information and, where appropriate, contact the carrier or fulfillment partner to investigate.
Each case will be assessed individually. Any replacement or refund will be handled in accordance with our applicable policies and consumer protection obligations.
9. International Shipping, Customs Duties, and Taxes
Orders shipped to the United States may be dispatched internationally depending on our fulfillment arrangements.
Import duties and taxes are included in your order. You won’t pay anything extra at delivery.
10. Contact Us
If you have any questions about your order or this Shipping Policy, please contact us:
Brand: Douce
Website: https://douceskin.com
Email: support@douceskin.com
Please include your order number whenever you contact us about an existing order so that we can assist you more efficiently.